Shipping & Returns

LOCAL PICK UP

  • Orders can be picked up daily between 9am-9pm.  An email will be sent when your order is ready for pick up.  Please check your junk folder if email is not received by suggested "ready by" date.

NL FLAT RATE SHIPPING 

  • Orders are generally shipped within 72 hours (Monday - Friday) using Canada Post Expedited Shipping.

CANADA SHIPPING

  • Shipping costs will be determined based on weight, location and desired shipping speed.

INTERNATIONAL SHIPPING

  • We do not ship outside of Canada at this time.

 

Refund Policy

We have a 7-day return policy on bookish items only, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thebookshopnl@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return inquiries. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Due to the nature of the product, books cannot be returned unless it was purchased on the same day of the return request. If you have concerns about your specific item please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Meet The Owner

Hi! Welcome to The Bookshop NL! I'm Jennifer Shepherd, a Registered Nurse, turned Stay-at-Home Mom, turned Entrepreneur. I'm so excited to bring this sweet little bookshop to life and get some amazing books and merchandise to fellow Newfoundlanders who are local to me and those living across Canada.

I am an avid book reader, and I believe that book reading and shopping are two SEPARATE hobbies! You'll find some great books in the pre-loved section from both my personal collection and generous donors.

My favorite books to read are Romance and Fantasy! I love sharing my love for reading with my family and friends alike! Be sure to give us a follow on Instagram @thebookshopnl

Building Community

It can be difficult to find unique products and books in Newfoundland. Our goal is to provide accessibility to these awesome items via the website but offer a local pickup option. We aim to support local entrepreneurs with our gifts section, but some products have been outsourced to other areas outside of Newfoundland. Pricing has been set in hopes of making books and gifts not only accessible but affordable. You may notice a stamp or a mark on the top or bottom of the book which could mean it was a publishers’ excess book, which is unread and guaranteed to be in great condition and therefore, will not be listed at new book prices. It's not un-loved, it just means they've moved onto new places to rest their pages. Sharing our website, tagging us in your posts, and referring people our way is the best kinda support for our small business and community. Also be sure to check out a Little Free Library in your area, if you need a place other than the library to share and take free books.